Offerland Privacy Policy

COLLECTED INFORMATION

When you use our Services, we collect certain types of information, including personally identifiable information such as email address, name and phone number. We collect this information when you a) register to our website b) fill out a contact us form c) subscribe to our newsletter.

Offerland may also automatically collect certain information from users of the Website and Services, such as Internet addresses, location and devices used and browser. We collect data while you are using the Services. For example, we will track what homes you have evaluated using our Automated Valuation Model. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

This information is used to help improve the Services. Your experience in using the Services, is logged to help diagnosing technical problems, and to administer our Site in order to constantly improve the quality of the Services. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.

Technologies such as cookies, beacons, scripts and tags may be used by us and our third party partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.

When an organizational customer submits information to use the Services, that information may include property details, report inputs and personal information included by the customer. The customer is responsible for having the authority required to submit that information and should provide only personal information needed for the requested service. Information processed on a customer’s behalf is subject to any applicable written data-processing terms agreed with that customer and applicable law.

USE OF YOUR INFORMATION

We use your information to provide and improve the Services to you. For example, we track how you use our websites and apps and use that information to troubleshoot issues and adjust things to improve your experience.

We use the contact information you provide us, like your phone number and email address, to communicate with you about the Services. We may also inform you about the Services, offers, promotions, news, and other updates we think may be of interest to you.

We use the information we collect about you and your activity on the Services to personalize the Services we offer and present you with advertising or content of features that we believe will be of interest for you.

By accepting our Privacy Policy, you consent to being contacted by us or our partners, including licensed real estate professionals, via email or phone regarding real estate-related services, transactions, or other relevant matters.

For personal information submitted by an organizational customer for processing on its behalf, the permitted purposes are governed by the applicable executed agreement and lawful customer instructions within that agreement. The general improvement, personalization, advertising and partner-contact descriptions above do not independently authorize using that information for unrelated marketing, partner solicitation or model training. Any such additional use requires a separate lawful basis and must be permitted by the applicable agreement. Acceptance of this policy alone does not substitute for any consent required by applicable law.

EMAIL MANAGEMENT

You might receive email or text from us for various reasons for example if you signed up to our website and requested a regular report. You can manage your receipt of some type of communications by following the instructions included in the email or text we send to you. Please note that even if you unsubscribe from certain email or text correspondences, we might still need to contact you only with important transactional or administrative information.

INFORMATION SHARING AND DISCLOSURES

Your privacy is paramount to us and we are committed to protecting your information. We will only share the information under the following circumstances. First and utmost, is to meet legal obligations or protection from harm. When we have a good faith belief that access, use or preservation or disclosure of information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Offerland.ca, its users, or the public against harm. Second, is to our service providers. When we hire a service provider to help operate our business, we may give access to personal information only as appropriate to perform our service and subject to the terms of this privacy policy. We always remain responsible for the privacy of your personal information that is shared with service providers. Lastly, is to partners with whom we conduct business. When we partner with other businesses to offer products and services, we share information, including user information, with those business partners only as needed to provide those products and services and only subject to the terms of this privacy policy. In some cases, we may work with some interest-based advertising business. This means that when you use the Services, we or third party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Services (including mobile applications) or your online activities over time and across different websites and devices. Collected information may include the content you view, the date and time that you view this content, and the website that referred you to the Services, and this information may be associated with your unique browser, device identifier, or Internet Protocol (IP) address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Services or on other websites, applications or properties.

Where a requested service uses an external API or service provider, information needed to fulfil the request may be transmitted to that provider for the relevant service, subject to applicable law and any agreed processing restrictions. This does not give providers unrestricted rights to use customer-submitted personal information. Where a customer directs or carries out sharing of a report with a client or other authorized recipient, the report may contain information included in it by the customer; the customer is responsible for having authority for that disclosure. Customer-selected third-party services may have their own privacy terms. This policy does not identify or guarantee a particular provider, hosting country or data-residency arrangement.

PROTECTING YOUR INFORMATION

We understand that no matter how we collect your information, we have a responsibility to protect it. We take that responsibility seriously. We build security into our products and features from the ground up to help protect data from unauthorized access, disclosure, alteration, and destruction.

We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.

The preceding statement about notifying you is subject to applicable legal notification requirements and any notification terms in an executed agreement. It is not a guarantee that every incident can be detected or that notice can be given within a particular period.

DELETING YOUR INFORMATION

If you’d like to delete your data or close your account, you can do that by sending an email toinfo@offerland.ca.

We provide this option for your benefit and we will never discriminate against you for using them. But if you choose to delete your data or close your account, we won’t be able to offer you services that require us to use your data.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or processed, including service delivery, required records, dispute resolution and legal obligations, subject to applicable law and any applicable executed retention or deletion terms. Information no longer needed for those purposes is to be deleted or anonymized. Backup copies may remain until overwritten or deleted in the ordinary backup cycle, subject to applicable law and agreed requirements, and remain subject to applicable privacy protections. A deletion request may be subject to identity and authority verification and applicable legal retention requirements; it does not necessarily result in immediate deletion of every copy. Where information was submitted by an organizational customer, requests may need to be coordinated with that customer. No fixed retention period or deletion deadline is established by this policy.

CHANGES TO THIS POLICY

We are always reviewing our privacy practices to make sure they comply with this policy. Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data. We won’t change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using the Services if you want.

Where we and an organizational customer have executed an Order Form, data-processing agreement or other written agreement, its provisions govern our processing on that customer’s behalf to the extent of a conflict with this policy, subject to applicable law. Any express order of precedence in those documents applies. A policy update does not amend that executed agreement or expand the agreed processing purposes; amendments to the executed agreement require mutual written agreement. Nothing in an agreement or this policy removes rights or obligations that cannot be excluded under applicable privacy law.

ACKNOWLEDGEMENT AND CONTACT

We are based in Canada and you acknowledge that the information we collect is governed by Canadian law. By accessing or using the Services or otherwise providing information to us, you consent that we operate our business under this law and you may not have the same right and protections as you do under local law.

If you have any questions about this privacy policy, you can email us atinfo@offerland.ca, or you can write to us at:

Offerland Technologies Inc.
Attn: Privacy Officer
1066 W Hastings St Suite 2600
Vancouver, BC V6E 3X1

The preceding Canadian-law acknowledgement does not waive any privacy rights or protections that apply to you under applicable law. You may contact the Privacy Officer using the details above about access, correction, withdrawal of consent where applicable, or a privacy concern. Requests are subject to applicable law and appropriate verification of identity and authority.